Contact Summer Waves Pool

We’re here to help with product support, filter questions, and pool setup assistance

Reach Our Team

Email
hello@summerwavespool.com
Mailing Address
Summer Waves Pool
2847 Innovation Way, Suite 204
Charlotte, NC 28202
United States
Response Time
The Summer Waves Pool team typically responds within 1–3 business days.

Summer Waves Pool Support

Based in Charlotte, NC, our customer support team specializes in above-ground pool systems, filter maintenance, and replacement parts for Quick Set, Elite Frame, and Active Frame pools.

Send Summer Waves a Message

    Response Times

    We respond to all inquiries within 1–3 business days. For urgent filter or pump questions during pool season, we prioritize same-day responses when possible.

    Business Hours

    Monday–Friday
    9:00 AM – 5:00 PM EST

    We process orders and respond to support requests during business hours. Pool season inquiries receive priority handling.

    Shop Summer Waves

    Shop Summer Waves on Amazon →

    Browse our complete line of Quick Set pools, Elite Frame pools, filters, pumps, and accessories.

    Frequently Asked Contact Questions

    We help with pool setup questions, filter and pump troubleshooting, replacement part identification, liner installation guidance, and product compatibility questions. If you’re unsure which filter cartridge fits your Elite Frame or Quick Set pool, or need help identifying the right ladder for your pool height, contact us directly.
    We respond to all inquiries within 1–3 business days. During peak pool season (May–August), we prioritize filter and pump questions and aim for same-day responses when possible. Complex setup or compatibility questions may require additional research time.
    For order status, shipping delays, or returns purchased through Amazon, contact Amazon customer service directly—they handle all fulfillment. We can help with product questions, replacement part recommendations, or setup guidance for any Summer Waves pool you’ve purchased.
    Currently, we provide support exclusively through email at hello@summerwavespool.com. Email allows us to provide detailed setup instructions, part diagrams, and compatibility charts that are easier to reference than phone conversations. Most customers prefer written instructions they can follow at their own pace.
    Include your pool model (e.g., 14×42 Elite Frame, 10ft Quick Set), the specific part or issue you’re asking about, and any relevant details like pump model or filter type. Photos are helpful for compatibility questions or troubleshooting. The more details you provide, the faster we can give you an accurate answer.

    Shop Summer Waves Pool Products

    Browse our complete collection of Quick Set pools, Elite Frame pools, filters, pumps, covers, and accessories on Amazon.

    Shop Summer Waves on Amazon